GENERAL
The use of the electronic pages and services provided to the visitor/user, from the company's website, requires your unconditional agreement with the Privacy Policy on the Protection of Personal Data of this website. Therefore, the visitor/user must carefully read the contents of this page before using the services of our website. If he/she does not agree, he/she should leave it and NOT make any use of its services and contents.
This privacy policy may change from time to time in accordance with legislation or industry developments. We will not explicitly inform our customers or users of our website of these changes. Instead, we encourage you to check this page occasionally for any changes to this privacy policy. Your continued use of the site even after any changes to the Privacy Policy constitutes your unconditional acceptance of these terms.
Protection of personal data
We collect and process your personal data only when absolutely necessary.
We will never sell, rent, distribute, or in any way disclose your personal data, except where required.
If you are under the age of 16, you MUST have parental consent before using the services on this site.
Relevant legislation
Along with our internal IT systems, this website has been designed to comply with the following laws/regulations regarding the protection of users' personal data:
Personal information this site collects and why we collect it
This website collects and uses personal information for the following reasons:
Pricing / financial information services
In case you purchase any of our services/products, we will keep in our database the data necessary for their pricing, as well as for communication between us, such as name, address, email, phone, phone number, fax number, etc. We will contact you in cases concerning payment of services/products, billing balances, recurring charges, information about offers on our products etc. via email, sms or telephone. All data exchanged via email is protected by TLS/SSL security protocol.
Website traffic monitoring
Like most websites, this one uses Google Analytics (GA) to track user activity. We use this data to determine the number of people using our site, to better understand how they find and use our websites, and to see their journey through the site. Although GA records data such as your geographic location, device, internet browser and operating system, none of this information makes you personally known to us. GA also records your computer's IP address, which could be used to identify you, but Google does not provide us with access to this. We consider Google to be a third party data controller which is compliant with the requirements of European law.
Contact forms and email links
Should you choose to contact us using a contact form or an email link, none of the data you provide will be stored by this website or transferred or processed by any third party data processor, as defined below in the section "Our third party data processors". Instead, this data will be sent to us by an email message via the SMTP (Simple Mail Transfer Protocol). Our SMTP servers are protected by TLS/SSL security protocol, which means that the email content is encrypted before it is sent over the internet. Email content is decrypted by our local computers and devices.
Electronic newsletter
If you choose to participate in our email newsletter, the email address you submit to us will be forwarded to Mailchimp who provides us with marketing services for our email. Mailchimp is a third party data processor (see below under "Our third party data processors"). The email address you submit will not be stored in the database within the website or in any of our internal IT systems. Your email address will remain in Mailchimp's database for as long as we continue to use its services for our email marketing or until you explicitly request to be removed from the list. You can do this using the unsubscribe link contained in all email newsletters we send you. As long as your email address remains in the Mailchimp database, you will receive periodic email updates from us about offers on our products or services.
Customer satisfaction survey / customer loyalty program
The data we collect from the website, if you have accepted the terms of use, may be used to participate in a Customer Satisfaction Survey where you are asked for your opinion on your experience of using our website and our products/services or in a customer loyalty program where you receive special discounts/offers on our products and services, subject to certain conditions.
Live chat
When communicating via live chat, the information we collect is your full name, email address, IP address, the date and time of the communication and the text exchanged during the communication. This information is collected for better customer service and for security reasons.
Advertising campaigns
Third party vendors, including Google, may display our advertisements on websites on the internet. For this reason, cookies may be used to update, optimise and display advertisements based on a user's previous visit to our website, as well as for remarketing activities. You can opt out of such use of cookies by Google by clicking here. You can also opt out of the use of such cookies by third party vendors by clicking here.
What is a cookie?
The term "cookie" refers to a small data file consisting solely of a series of textual information that the website transfers to the web browser located on your computer's hard drive, either temporarily throughout your visit or sometimes for longer periods, depending on the type of cookie. Cookies perform various functions (for example, they distinguish you from other visitors to the same website or remember certain things about you, such as your preferences) and are used by most websites to improve your experience as their user.
Each cookie is unique to your browser and contains certain anonymous information. A cookie usually contains the name of the domain from which the cookie came, the "lifetime" of the cookie, and a value (usually in the form of a randomly generated unique number).
Types of cookies
The main types of cookies that websites may use are described below
Cookies on this site and how to manage them
On this website, we use cookies to improve the experience of our visitors' use of the website. The functionality of the website will be significantly affected if you disable or do not accept the use of cookies.
Below is information about the third party cookies we use on this website, including how to disable them and the effect of disabling them on the operation of the website. If you would like more information on how to manage certain types of cookies, including how to control or delete them, please visit: www.aboutcookies.org .
Google Analytics cookies
Google Analytics cookies are analytics/performance tracking cookies that allow us to collect anonymous information about how visitors use our website. These cookies can tell us about how many visitors use the site, the time and duration of access, and also provide information about how visitors navigate to different parts of the site. This information helps us to improve the way our website works. It is anonymous information and does not contain any personal data.
The information collected by Google Analytics cookies about our website is transferred to and stored on Google's servers in accordance with Google's privacy policy.
For more information regarding Google Analytics, please click on https://support.google.com/analytics/answer/6004245
You can disable tracking by Google Analytics by clicking on https://tools.google.com/dlpa ge/gaoptout?hl=en=GB
If you disable these cookies your use of the website will not be counted, nor will it be used in the statistics we collect to improve the services we provide through the website. The functionality of the website will not be affected.
Cookies from video service providers (Google, Vimeo, DailyMotion, etc.)
These providers may place cookies on your device if you watch videos on our site that they provide to us as an external service.
If you disable these cookies, you may not be able to view embedded videos from our site.
Cookies from social networks
Third party social networks may place cookies on your device if you choose to share material from our site with them by clicking on one of the embedded "share" buttons.
If you disable these cookies, the "share" function will not be available.
Cloudflare Cookies
Cloudflare's DNS records are used to provide secure connections between visitors and our servers and to protect the servers from DDOS attacks. Cloudflare's cookie helps to identify the visitor as trustworthy.
More information about the cookie can be found here : https://support.cloudflare.com/hc/en-us/articles/200170156-What-does-the-Cloudflare-cfduid-cookie-do-
About the server of this website
All web traffic (file transfer) between this website and your browser is encrypted and transferred via the HTTPS protocol using SSL (Secure Sockets Layer). Our servers in order to ensure the smooth and secure operation of our services record the user's ip and in cases of failed connections the username login in log files, through security systems (firewalls, ddos filters, http filters, sql injection filters, visit statistics, cloudflare services) and backup. All the above data is kept for short periods of time on our servers with modern security protocols, so that only authorized personnel have access to it and only in cases to avoid malicious actions.
Our third party data processors
We use a number of third parties to process personal data for us (e.g. datacenter services, hosting services, backup services, payment providers, transport companies, marketing services, etc.). These providers have been carefully selected to comply with the legislation mentioned in this document.
Data breaches
For those of your personal information stored in our database, all necessary measures will be taken to secure it.
We will report any unlawful breach of this website's database or any third party data processor's database to anyone and everyone directly concerned as well as the and authorities within 72 hours of the breach, where it is apparent that personal data stored in an identifiable form has been stolen.
Access to data
For any of your personal information stored in our database, you have the right to access, rectify, delete. You can obtain information about this and its limitations by contacting us.
Data Controller
You can contact the data controller of this website at the email listed on the contact page.
You can make a reservation by filling in the form below
